FAQ

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Top Questions

How long does the printing take?

How does the graphic design process work?

When placing an order what are my options?

What are your shipping costs?

Is your site secure?

How do I re-order?

My online Order

How do I log-in to my account?

How do I track my orders?

Can I cancel or change my order?

How do I re-order?

The order I received is not complete. What do I do?

Payment & Billing

What methods of payment do you accept?

Where is my order?

How do I report a billing error?

Can you send me a bill or bill me later?

Printing & Production

What is CMYK printing?

What is the difference between the RGB and CMYK?

Can SmallBusinessPrinting review my files before it prints?

Do you offer rush printing service?

What line screen do you print with?

Will I be able to write on your products?

Site Issues & Site Navigation

Is your site secure?

Graphic Design

What are your specifications for custom artwork?

Which file formats can I save my artwork in?

What resolution does my artwork need to be for uploading?

How can I reduce the file size of the artwork I want to upload?

How do I upload a file that I have created in Microsoft® Publisher?

Pricing & Product Information

Can I request a quote?

Do you offer volume discounts?

What paper stock do you use?

What printing process do you use?

When placing an order what are my options?

Shipping and Delivery

What are your shipping costs?

Which shipping methods do you use?

What countries do you ship to?

Can I arrange for my own shipping provider/courier to deliver my order?

My Web Account

I forgot my password. What do I do?

I get an error when trying to sign in. What do I do?

How do I register/create an account?

How do I change my e-mail address with you?

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